FAQs
Product-Related FAQs
Are your products Ayurvedic?
Yes, all our products are made using authentic Ayurvedic formulations blended with modern science.
Are your products suitable for all skin types?
Yes! Our products are formulated to suit all Indian skin types, including sensitive skin.
Are your products cruelty-free and vegan?
Absolutely! All our products are 100% cruelty-free and vegan—no animal testing, ever.
Do your products contain parabens or sulfates?
No, all our products are free from parabens, sulfates, and harmful chemicals.
How should I use the Neem & Milk Face Wash?
Apply on damp skin, gently massage in circular motion, and rinse with water. Use twice daily for best results.
Are your products dermatologically tested?
Yes, our products go through rigorous testing to ensure safety and effectiveness.
Will I see instant results?
While some products show quick results, Ayurveda works best with consistent, regular use.
Shipping & Delivery FAQs
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹350.
How long will my order take to arrive?
We usually ship within 24-48 hours. Delivery takes 2–5 working days, depending on your location.
Do you ship all over India?
Yes, we deliver to every PIN code across India.
Payments & Discounts FAQs
What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, wallets, and Cash on Delivery.
Is there a discount on prepaid orders?
Yes! Enjoy 5% off on all prepaid orders—no minimum order required.
Are there any ongoing offers?
Please check our homepage or product pages for current deals and seasonal discounts.
Returns & Refunds FAQs
What’s your return policy?
We accept returns for damaged, defective, or wrong products. Please raise a request within 48 hours of delivery.
How do I apply for a refund?
Contact our support team with order details. Refunds are processed within 7 working days after approval.
Order & Tracking FAQs
How can I track my order?
Once shipped, you'll receive a tracking link via email and WhatsApp.
I entered the wrong address. Can I change it?
If your order hasn’t shipped yet, contact us immediately to update your address.
Customer Support FAQs
How can I contact BuyNimbarka support?
You can reach us via email at wecare@buynimbarka.com or WhatsApp on our helpline +91-7743004044
Do you offer COD (Cash on Delivery)?
Yes, COD is available for all eligible orders.
Brand Promise FAQs
What makes Nimbarka different?
We blend traditional Ayurvedic wisdom with modern skincare science—offering affordable, effective, and trustworthy skincare for everyday use.