Privacy Notice

Your Data Is Secure

We understand that you care about your personal data and how it is used, and we want you to trust that Nimbarka Industries Private Limited handles your personal data with care. This Privacy Notice will help you understand what personal data we collect, why we collect it, and how we use it.

As you read this Notice, please keep in mind that it applies to all entities under Nimbarka Industries Private Limited. You will find more details in the “Who Will It Be Shared With” section.

Please take a moment to familiarize yourself with our privacy practices. If you have any questions, you can contact us by sending an email to Customer Care or submitting a request through the “Contact Us” form on our website.

We have tried to keep this Notice as simple as possible. However, if you are unfamiliar with terms such as cookies, IP addresses, and browsers, we recommend reviewing our Key Terms section for clarity.

You have the right to withdraw consent for the use of your personal data when processing is based on your consent. See the sections below for details on your rights and how to exercise them.

Who Is Collecting It?

Any personal data provided to or collected by Nimbarka Industries Private Limited is controlled by Nimbarka Industries Private Limited, the data fiduciary.

This Privacy Notice applies to personal data collected by Nimbarka Industries Private Limited in connection with the services and products we offer. References to “Nimbarka” in this Notice mean Nimbarka Industries Private Limited, or any company directly or indirectly owned and/or controlled by Nimbarka Industries Private Limited, with which you interact or have a business relationship.

This Privacy Notice also applies to Nimbarka’s marketing content, including offers and advertisements for Nimbarka products and services, which we (or a service provider acting on our behalf) may send to you on third-party websites, platforms, and applications based on your site usage information. These third-party websites generally have their own Privacy Notices and Terms & Conditions. We encourage you to read them before using those websites.

What Personal Data Is Collected?

Personal data refers to any information that can directly or indirectly identify a specific individual.

You are not required to provide Nimbarka Industries Private Limited with the personal data we request, but if you choose not to, we may be unable to offer you our products or services, provide a high quality of service, or respond to your queries.

We may collect personal data from various sources, including:

• Personal data you provide directly,

• Personal data collected automatically, and

• Personal data obtained from other sources.

This definition includes personal data collected offline through our Customer Care Centres, direct marketing campaigns, sweepstakes and competitions, and online through our websites, applications, and branded pages on third-party platforms.

You may be asked to provide your personal data when interacting with us. Nimbarka Industries Private Limited may share your personal data within its group of companies and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to enhance our products, services, content, and advertising.

Ways in Which We Collect Your Personal Data

We may collect personal data from various sources, including:

1. Personal Data You Provide Directly

We collect information about how you use our services and products, such as the types of content you engage with or the frequency and duration of your activities. Additionally, we collect personal data when you:

• Sign up for a marketing newsletter

• Complete a survey

• Register for an account to purchase our products

In doing so, we may ask for personal details, including:

• Name

• Gender

• Date of birth

• Address

• Email address

• Telephone number

• Payment details (if applicable)

Some Nimbarka brands may collect special categories of personal data with your explicit consent. Please refer to the relevant section below for more details on how we collect and use this information.

2. Personal Data We Collect Automatically

We also receive and store certain types of personal data whenever you interact with us online. This includes:

• Cookies and tracking technologies that collect data when your browser accesses our websites, advertisements, and other online content

• Personal data collected during online activities, such as searching, purchasing, posting, participating in contests, or communicating with our customer service teams

Examples of automatically collected data include:

• IP address

• Device ID

• Location data

• Browser type and version

• Time zone settings

• Operating system

• Purchase history

Additionally, during website browsing, we may use software tools to measure and collect session information, such as:

• Page response times

• Download errors

• Length of visits to specific pages

• Page interaction details

• Methods used to leave the page

We may also collect technical data to help us identify your device for fraud prevention and diagnostic purposes.

3. Personal Data We Collect from Other Sources

We obtain personal data from trusted third-party sources, including:

• Social media platforms (e.g., when you use the “like” function on Facebook or the “+1” function on Google)

• Advertising partners, to measure the effectiveness of our marketing campaigns

• Third-party data enrichment providers, who provide insights based on the data we already hold

When and Why We Collect “Special Categories of Personal Data”

Certain categories of personal data, such as:

• Health data

• Financial data

• Biometrics

• Race, ethnicity, religion

• Sexuality

These are classified as “special categories of data” or “Sensitive Personal Information” and are subject to additional protection.

We limit the collection and processing of these types of data. However, in some cases, Nimbarka may collect such information with your explicit consent to offer personalized services or promotions.

Examples of Special Data Collection at Nimbarka:

• Collecting information about allergies to provide targeted promotions for relevant products.

• Requesting pregnancy-related information to send personalized product recommendations and promotions.

We will only collect and use this type of personal data if you have explicitly consented to it. If you have any concerns, you may withdraw your consent at any time.

How Do We Protect Children’s Privacy?

We understand the importance of taking extra precautions to protect the privacy and safety of children using Nimbarka products and services.

Most of Nimbarka’s websites are designed and intended for use by adults. If a website is specifically intended for a younger audience, we will obtain guardian consent before collecting personal data, as required by applicable laws and regulations. (The age at which consent is required varies by country.)

If you are a child under the age where parental or guardian consent is required in India, we ask that you review this Privacy Notice with your parent or guardian to ensure you understand and accept it.

If we discover that we have unknowingly collected personal data from a child without proper consent, we will delete that data as soon as possible.

Additionally, access to certain parts of Nimbarka’s websites, as well as eligibility for prizes, samples, or rewards, may be restricted to users over a certain age. We may use age verification checks to enforce these restrictions.

What Purpose Do We Use Your Data For?

We collect, process, and disclose your personal data only for specific and limited purposes, such as:

• Processing your payments when you purchase our products

• Providing order updates and handling inquiries or complaints

• Developing and improving our products, services, and website functionality

• Personalizing products, communications, and targeted advertising

• Creating consumer profiles by analyzing online interactions and purchase behavior

• Managing competitions, promotions, and loyalty programs

• Authenticating your identity for security and fraud prevention

• Conducting internal training and quality assurance

• Understanding consumer interests to develop better products and services

When we collect and use your data, we will inform you at the time of collection. If required, we will ask for your consent, and you always have the right to withdraw consent at any time.

Profiling & Personalized Advertising

We use data profiling to offer tailored experiences based on your preferences. This includes:

• Tracking your website interactions, search habits, and purchases

• Customizing emails, SMS, and advertisements based on your interests

• Using location-based marketing for relevant promotions and events

• Analyzing shared data (e.g., age, gender, lifestyle) to target similar audiences

If you wish to opt-out of personalized data usage, you may contact us and withdraw your consent at any time.

Who Will It Be Shared With?

As part of Nimbarka Industries Private Limited, a global business, we may share your personal data within Nimbarka Industries Private Limited and with selected third parties in the following circumstances:

1. Third-Party Service Providers

To carry out your requests, respond to your inquiries, fulfill your orders, honor coupons, provide you with samples, enable you to participate in sweepstakes, or make various other features, services, and materials available through our websites, we may share your personal data with third-party service providers that perform functions on our behalf. These include companies that:

• Host or operate Nimbarka Industries Private Limited websites

• Process payments

• Analyze data

• Provide customer service

• Handle postal or delivery services

• Sponsor or administer our promotions

They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and applicable data protection laws and regulations.

2. Other Third Parties

Your personal data may also be used by us or shared with:

• Sponsors, advertisers, advertising networks, and social media platforms

• Analytics companies

• Other third parties in connection with marketing, promotions, and data enrichment

If third parties use your personal data beyond our stated purpose, they must obtain your valid consent or have a legitimate legal basis for processing it.

3. Business Transfers

Your personal data may be used by us or shared with Nimbarka Industries Private Limited for business and operational purposes.

As Nimbarka Industries Private Limited continues to expand, we may sell or purchase assets, subsidiaries, or business units. In such transactions, your personal data may be transferred as part of business assets but will remain subject to this Privacy Notice unless you consent otherwise.

If another entity acquires us, our businesses, or a substantial part of our assets, your personal data may be transferred to that entity as part of the due diligence process. Similarly, if any bankruptcy or reorganization proceeding occurs, your personal data may be sold or transferred as part of company assets.

4. Legal Disclosure

We may transfer and disclose your personal data to third parties in the following cases:

• To comply with legal obligations

• When we believe in good faith that the law requires it

• At the request of governmental authorities conducting an investigation

• To verify or enforce our Terms of Use or other policies

• To detect and protect against fraud, technical issues, or security vulnerabilities

• To respond to an emergency

• To protect the rights, property, safety, or security of third parties, website visitors, or the public

International Data Transfers

Due to the global nature of our operations, Nimbarka Industries Private Limited may share personal data with its group companies or third parties outside the country.

However, your personal data will only be transferred if permitted and in accordance with applicable local and international data protection laws. We ensure that your data is protected in a manner consistent with this Privacy Notice.

How Do We Protect Your Personal Data?

At Nimbarka Industries Private Limited, we take the security of your personal data very seriously. We implement strict safeguards to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure.

Our Security Measures Include:

• Access Controls: We ensure that only authorized personnel have access to your data.

• Advanced Information Security: We invest in the latest security technologies to protect our IT systems and data storage environments.

• Encryption, Pseudonymization, and Anonymization: Whenever possible, we encrypt, pseudonymize, or anonymize your personal data to minimize risks in case of a data breach.

• Strict Confidentiality Policies: Access to your personal data is only granted to employees and agents on a need-to-know basis, and all third-party processors must comply with contractual confidentiality obligations.

Through these measures, Nimbarka Industries Private Limited ensures that your personal data remains secure, private, and processed lawfully.

How Long Do We Keep Your Personal Data For?

At Nimbarka Industries Private Limited, we retain your personal data only as long as necessary for the specific purpose it was collected and processed for.

Retention Periods Based on Purpose:

• Transactional Data: If you make a purchase with us, we retain your personal data until the contract is fulfilled. After that, we keep it for a period that allows us to handle complaints, queries, or concerns related to your purchase.

• Improving Your Experience: We may retain your data to enhance your future interactions with us and to ensure you receive any loyalty rewards you are entitled to.

• Marketing & Targeting Data: Identifiable data collected for marketing purposes is retained only as long as it remains relevant to you. If you withdraw consent or opt out, we permanently delete your data within a reasonable time unless required for legal reasons.

• Legal & Compliance Needs: In some cases, we may retain data for legal or regulatory compliance.

We conduct regular reviews of the personal data we hold and take measures to delete it securely or anonymize it when there is no legal, business, or consumer need to retain it.

What Are Your Rights?

At Nimbarka Industries Private Limited, we respect your rights regarding your personal data. You can exercise these rights at any time by contacting us as mentioned in the Contact Us section.

Your Rights Include:

• The Right to Be Informed

You have the right to receive clear, transparent, and easily understandable information about how we use your personal data. That’s why we provide details in this Privacy Notice.

• The Right to Access, Update & Rectification

You can request access to your personal data and update or correct any inaccuracies. If you wish to exercise this right, please contact us.

• The Right to Erasure (“Right to Be Forgotten”)

In certain circumstances, you can request that we delete your data. If your personal data is no longer needed for the purposes it was collected for, and there is no legal obligation to retain it, we will delete, destroy, or permanently de-identify it.

• The Right to Object

You may object to specific types of data processing, including direct marketing (e.g., receiving promotional emails).

• The Right to Withdraw Consent

If you have given consent for us to process your personal data, you have the right to withdraw it at any time. However, withdrawing consent may impact our ability to provide certain services or maintain our business relationship with you.

• The Right to Nominate

You may nominate another individual to exercise control or make decisions regarding your personal data in the event of your death or incapacitation, as permitted by law.

• The Right to Grievance Redressal

If you believe your data rights have been violated, you have the right to raise a grievance or request action to address any concerns related to your personal data.

• The Right to Lodge a Complaint

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with a Supervisory Authority in accordance with local regulations.

For further information about your rights, you can contact your country’s Data Protection Regulator.

How Do You Contact Nimbarka Industries Private Limited?

At Nimbarka Industries Private Limited, we are committed to protecting your personal information and addressing any concerns you may have regarding its processing. If you have any queries or grievances, you can reach out to us through the following channels:

• Toll-Free Number: 1800-890-1334

• Email: wecare@buynimbarka.com

• Contact Form: You can submit a request via the “Contact Us (Privacy Request/Concern)” form available on our website.

If your grievance or request regarding personal data is not resolved to your satisfaction, you can escalate the matter to our Privacy Office.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name: NAVIN SAINI
Address: Chamber No. 101 (First Floor), Judicial Courts Complex, Sector-76, SAS Nagar Mohali, Punjab.
Email: wecare@buynimbarka.com
Phone: +91-774-300-4044

When we receive a privacy-related request or query, our dedicated team will review and respond to your concern. If further information is required, we may reach out for clarification.

If you are unsatisfied with our response, you have the right to refer your complaint to the relevant Supervisory Authority. Upon request, we will provide you with details on available complaint avenues based on your circumstances.

How Do We Keep This Notice Up To Date?

We will update this Privacy Notice as necessary to reflect customer feedback, business practices, changes in processing scope, and modifications to our products and services. When we make changes, we will revise the “Last Updated” date at the bottom of this Notice.

We encourage you to periodically review this page to stay informed about any updates. Your continued use of our services after modifications to this Privacy Notice will be considered as your acceptance of such changes. If we make significant changes, we will provide a more prominent notice, including email notifications, where applicable.

Additional Privacy Terms or Notices

In addition to this Privacy Notice, certain campaigns, promotions, or services may be governed by additional privacy terms or notices. We recommend reviewing these additional terms before participating, as they will apply to your engagement in such activities. Any additional privacy terms will be clearly communicated and made available to you.

Our last update date - 25 February 2025

Internal Complaints Committee (ICC) – Policy & Notice

At Nimbarka Industries Private Limited, we are committed to providing a safe, respectful, and inclusive work environment for all employees. In accordance with the Sexual Harassment of Women at Workplace (Prevention, Prohibition, and Redressal) Act, 2013, we have constituted an Internal Complaints Committee (ICC) to address and resolve complaints related to sexual harassment in the workplace.

Role & Responsibilities of ICC

The Internal Complaints Committee (ICC) is responsible for:

• Preventing workplace harassment and ensuring a safe working environment.

• Receiving and investigating complaints related to sexual harassment in a fair and confidential manner.

• Recommending appropriate actions based on the findings of the inquiry.

• Spreading awareness and conducting training programs on workplace safety and dignity.

How to File a Complaint?

Employees who experience or witness any form of sexual harassment can file a complaint by:

1. Submitting a written complaint to any ICC member within three months of the incident.

2. Emailing the complaint to wecare@buynimbarka.com.

3. Dropping a written complaint in the designated complaint box at the workplace.

4. Reaching out to the ICC Chairperson or any committee member for assistance.

Complaint Resolution Process

• Upon receiving a complaint, the ICC will conduct a confidential and impartial inquiry.

• The respondent will be given an opportunity to present their side.

• The ICC will complete the investigation within 90 days and submit a report with recommendations.

• Necessary disciplinary action will be taken based on the findings.

• Both the complainant and the respondent will be informed about the outcome.

Confidentiality & Protection Against Retaliation

All complaints will be handled with strict confidentiality to protect the privacy of the individuals involved. Any form of retaliation against the complainant or witnesses is strictly prohibited, and strict action will be taken against those found engaging in retaliatory behavior.

Awareness & Training

The company conducts regular training and awareness programs to educate employees about workplace dignity, acceptable behavior, and ICC procedures. Employees are encouraged to participate in these programs to foster a safe and respectful workplace culture.

Contact the ICC

For any complaints, concerns, or queries, employees can reach out to:

• ICC Chairperson:

Tanvi Nagi , CEO, Nimbarka

Email: tanvinagi@buynimbarka.com

Contact: +91 7743004044

• Committee Members:

1. Mohit Banwait, Founder & MD, Nimbarka

Email: mohitbanwait@nimbarkagroup.com

Contact: +91 7743004044

2. Neha Banwait, Legal Expert, Nimbarka

Email: nehabanwait2727@gmail.com